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  1. Benchmarking - International Contact Center Benchmarking Consortium

    Benchmarking is a critical facet of a Call Center organization. The goal of ICCBC is to provide useful benchmarking data to Call Center managers.

    iccbc.org - 2009-02-07
  2. Benchmarking - International Call Center Management Benchmarking Consortia

    Benchmarking is a critical facet of a Call Center organization. The goal of ICCMBC is to provide useful benchmarking data to Call Center managers.

    www.iccmbc.com - 2009-02-06

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